Effective Date: February 27, 2025

At Moonstone Mental Health, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you opt into our SMS messaging program. By opting into our SMS service, you acknowledge and agree to the terms outlined below, in accordance with the latest 2025 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

1. Information We Collect

When you opt into our SMS messaging program, we collect the following types of personal information:

  • Phone Number: The mobile number you provide during the opt-in process.
  • Message Interaction Data: Includes delivery status, response data, and engagement metrics related to the messages sent.
  • Consent Data: Documentation of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To send relevant SMS messages: These may include appointment reminders, health tips, service updates, or other important communications that you have agreed to receive.
  • To comply with applicable regulations: This includes ensuring compliance with the TCPA and other federal guidelines.
  • To improve our SMS services: We monitor engagement metrics to enhance the effectiveness of our communications.

Your information will be used strictly for the purpose for which you opted in and will not be used for unrelated marketing or communications.

3. Consent for SMS Communications

Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

4. Types of SMS Communications

The following types of messages may be sent after obtaining consent:

Customers and Guests: Updates on orders, deliveries, or other relevant information.
Job Applicants: Notifications regarding the status of their application.
Appointment Reminders: Reminders about upcoming appointments or events.

Please note that the frequency of messages may vary, and standard message and data rates from your carrier may apply.

To stop receiving SMS messages, reply “STOP” to any message. For help or assistance, reply “HELP.”

5. Opt-Out Instructions

You can opt out of our SMS service at any time by replying “STOP” to any message. After opting out, you will no longer receive SMS communications unless you opt back in. To receive assistance, reply “HELP” or contact us directly at (503) 389-5882.

6. Data Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers who assist in delivering SMS services, such as telecommunications providers. These third parties are required to maintain strict confidentiality and are prohibited from using your data for any other purpose.

Additionally, we comply with the Do Not Call (DNC) Registry, which means we will not send promotional messages to numbers on the National Do Not Call Registry unless we have received your explicit consent.

7. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access or misuse. However, please be aware that no system can be completely secure, and we cannot guarantee absolute security during data transmission or storage.

8. Record-Keeping and Proof of Consent

In compliance with TCPA and Campaign Registry regulations, we maintain records of your opt-in and opt-out actions, including timestamps and the method of consent. These records are securely stored and may be used to demonstrate our compliance with regulatory requirements if necessary.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you via SMS or post the updated policy on our website. Continued use of our SMS service after such updates will be considered acceptance of the revised policy. Please review this Privacy Policy periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or would like to update your SMS preferences, please contact us:

Links:

This Privacy Policy outlines our commitment to handling your personal information responsibly. We respect your privacy and are dedicated to ensuring a safe and secure communication experience.