Effective Date: February 27, 2025

1. Introduction

Welcome to Moonstone Mental Health Services (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website, services, and communications. By using our services, you agree to comply with these terms. If you do not agree, please do not use our services.

2. Services Provided

Moonstone Mental Health Services offers mental health support, therapy, and counseling. Our services include, but are not limited to:

  • Individual and group therapy sessions
  • Mental health assessments
  • Treatment planning and consultations
  • Telehealth services (where applicable)

These services are provided by licensed professionals following ethical guidelines.

3. Eligibility

To use our services, you must:

  • Be at least 16 years old.
  • Provide accurate and truthful information.
  • Not use our services for illegal or unauthorized purposes.

If you are under 16, you must have parental or legal guardian consent.

4. Consent for SMS Communications

Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

5. Types of SMS Communications

The following types of messages may be sent after obtaining consent:

Customers and Guests: Updates on orders, deliveries, or other relevant information.
Job Applicants: Notifications regarding the status of their application.
Appointment Reminders: Reminders about upcoming appointments or events.

6. Appointments and Cancellations

  • Appointments must be scheduled in advance.
  • If you need to cancel or reschedule, you must do so at least 24 hours in advance. Late cancellations or missed appointments may result in fees.
  • In case of emergencies, exceptions may apply at our discretion.

7. Payments and Billing

  • Services may be covered by insurance or require direct payment.
  • All fees must be paid at the time of service unless prior arrangements have been made.
  • Late payments may incur additional charges or result in service suspension.

If using insurance, you are responsible for verifying your coverage and any out-of-pocket expenses.

8. Confidentiality and Privacy

We are committed to protecting your privacy in compliance with HIPAA and state laws. Your personal and medical information will only be shared:

  • With your consent.
  • When required by law (e.g., court orders, public safety threats).
  • With authorized healthcare providers for treatment purposes.

Please refer to our Privacy Policy for more details.

9. Communication and SMS Messaging

By providing your contact information, you agree to receive messages related to:

  • Appointment reminders
  • Follow-up communications
  • Billing notifications

Message frequency may vary. Standard message and data rates may apply. You can opt-out at any time by replying “STOP” to any message or contacting us directly.

10. Telehealth Services

  • Telehealth sessions are conducted via secure video or phone calls.
  • You are responsible for ensuring a private and distraction-free environment during sessions.
  • Technical issues may impact service delivery; we are not liable for disruptions beyond our control.

11. Code of Conduct

When using our services, you agree to:

  • Respect our staff and providers.
  • Refrain from abusive, threatening, or inappropriate behavior.
  • Follow all policies regarding scheduling, payments, and confidentiality.

Failure to comply may result in termination of services.

12. Disclaimer of Warranties

Our services are provided on an “as-is” basis. We do not guarantee specific treatment outcomes or results. While we strive to offer the highest quality care, mental health treatment varies by individual, and no guarantees are made regarding the effectiveness of therapy.

13. Limitation of Liability

Moonstone Mental Health Services is not liable for:

  • Any personal, emotional, or financial consequences resulting from treatment.
  • Data breaches beyond our control.
  • Losses caused by misuse of our website or services.

Our total liability shall not exceed the amount paid for services within the past six (6) months.

14. Termination of Services

We reserve the right to refuse or terminate services if a client:

  • Violates these Terms and Conditions.
  • Engages in fraudulent or harmful behavior.
  • Fails to make required payments.

15. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.Terms and Conditions for Moonstone Mental Health Services